Privacy Policy

Who we are

This website is run by Smart Guard CCTV & Security (“we”, “us”). We are responsible for the personal information described in this policy. You can reach us by email at mail@londontvaerials.co.uk or through our contact page.

Information we collect

When you send an enquiry through the website we collect the details you enter: your name and telephone number and, if you choose to give them, your email address, the service you are interested in and your message. If you call us, we may note your name, number and what you need.

Like most websites, our hosting provider records basic technical information such as IP addresses in server logs for security.

How we use it

We use your details only to reply to your enquiry, arrange a survey, prepare a quote and, if you go ahead, carry out and support the work. We do not sell your information or use it for unrelated marketing.

Lawful basis

We process enquiry details because you have asked us to take steps before entering into a contract (to give you a quote), and to perform a contract once you become a customer. We keep business records where the law requires it.

How long we keep it

Enquiries that do not lead to work are deleted after a reasonable period, normally within 12 months. Customer records are kept for as long as needed for the work, warranties and legal and accounting requirements.

Who we share it with

We only share information with service providers who help us run the business, such as our website host and email provider, and where the law requires it. They may only use it on our instructions.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. To do so, email us or use our contact page. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.